Remsee Refund Policy

Version: v1.0
Effective date: 29 June 2026
Company: Numtrend Co., Ltd.

1. Purpose

This Refund Policy explains how Remsee handles refunds, cancellations, reversals, chargebacks, RSM adjustments, Subscription purchases, boosts, marketplace purchases, and Affiliate Bookings.

2. Relationship to Other Policies

This policy supplements the Terms of Service, Subscription Policy, RSM Credits Policy, Affiliate Booking Terms, Marketplace Seller Terms, and Travel Disclaimer.

3. General Rule

  1. Fees are non-refundable except as stated in this policy, required by Applicable Law, or required by the purchase channel.
  2. Digital features may be considered consumed once delivered, used, generated, boosted, downloaded, viewed, or made available.
  3. Non-waivable consumer cancellation and refund rights apply where required.

4. App Store and Third-Party Payments

  1. Purchases made through Apple App Store, Google Play, or other third-party channels may be refunded only through that channel.
  2. Remsee may not control app store refund decisions.
  3. App store terms and consumer laws apply.

5. Subscriptions

  1. Canceling a Subscription stops future renewals but generally does not refund the current billing period.
  2. Refunds for accidental renewal, duplicate purchase, technical failure, or legally required cooling-off rights will be reviewed according to purchase channel rules and Applicable Law.
  3. If a Subscription is refunded, related RSM grants, plan benefits, or premium access may be reversed.

6. RSM Credits

  1. RSM purchases, grants, rewards, and promotional credits are governed by the RSM Credits Policy.
  2. RSM spent on AI generation, edits, boosts, marketplace purchases, or consumed features may be non-refundable unless required by law.
  3. If Remsee makes a technical error, we may correct the wallet ledger, re-credit RSM, or provide another remedy.

7. AI Features

  1. AI Output dissatisfaction alone does not guarantee a refund.
  2. If AI generation fails due to a verified technical error and RSM was deducted, Remsee may re-credit RSM or provide another appropriate remedy.
  3. Users remain responsible for verifying AI Output before acting on it.

8. Boost Posts

  1. Boost purchases may be non-refundable once the boost starts or is delivered.
  2. If a boosted post is removed for policy violations, the boost may be canceled without refund where permitted by law.
  3. If Remsee fails to deliver a boost due to technical error, we may extend the boost, re-run it, re-credit RSM, or issue a refund.

9. Marketplace Purchases

  1. Marketplace refund terms may vary by product type, seller, jurisdiction, and delivery status.
  2. Digital downloads, itineraries, guides, services, and creator content may be non-refundable once delivered or accessed unless required by law.
  3. Sellers must honor stated refund terms and Applicable Law.
  4. Remsee may mediate disputes but is not automatically responsible for seller obligations unless required by law or stated in Marketplace Seller Terms.

10. Affiliate Bookings

  1. Affiliate Booking refunds, cancellations, changes, no-shows, chargebacks, and disputes are governed by the relevant Travel Partner's terms.
  2. Remsee generally cannot issue refunds for bookings where a Travel Partner is merchant of record.
  3. Users must contact the Travel Partner or booking platform for booking-specific refunds.

11. Chargebacks and Abuse

  1. We may suspend Accounts, reverse RSM, restrict features, or recover amounts in cases of chargebacks, refund abuse, fraud, or payment disputes.
  2. We may preserve transaction and security records for dispute handling.

12. How to Request a Refund

Contact remseesupport@numtrend.com and include:

  1. Account email or user ID.
  2. Transaction date.
  3. Purchase channel.
  4. Receipt or transaction identifier.
  5. Reason for request.

13. Governing Law

This Refund Policy is subject to the laws of the Kingdom of Thailand, with the courts of Bangkok having jurisdiction, unless mandatory consumer, app-store, or payment law provides otherwise.

14. Change History

| Version | Date | Owner | Summary | | --- | --- | --- | --- | | v1.0 | 29 June 2026 | NUMTREND Co., Ltd. | Initial Refund Policy draft. | | v1.0 | 29 June 2026 | NUMTREND Co., Ltd. | Reviewed and approved by NUMTREND — ready for use. |